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Phone a Loan will do its best to provide you with a high level of service and customer care. If you are not satisfied and wish to make a complaint, please click here to view our complaint procedure.

You can raise your concerns by contacting us in any of the ways detailed below:

Telephone: 0800 093 3570

Write: Customer Services Department, Phone a Loan, Bracken House, Charles Street, Manchester, M1 7BD or complete the following form:
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Customer Care

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THINK CAREFULLY BEFORE SECURING DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR ANY OTHER DEBT SECURED ON IT.

Representative example - Rates for our home loans will depend on individual circumstances. If you require further details, please ask for an illustration. For example for a net loan of £22,500 over 138 months at 14.3% APR, the monthly payments will be £321.52, and the total repayable is £44,370. Typical 16.4% APR variable. Mortgages: The overall cost for comparison is 11.9% APR.

Do you need a new car, desperate for a holiday, or is your home in need of some improvements? Whether it is a new kitchen, bathroom, conservatory or extension Phone a Loan is here to help! You can even borrow money for other purposes like wedding or civil ceremonies and to help pay for cosmetic surgery. Even if you have adverse credit, CCJs or arrears; whether you are on benefits or pensions or you have a discharged bankruptcy we will consider almost any circumstance. You could also consolidate all your existing credit cards, store cards and other loans with Phone a Loan which could give you a lower, more manageable monthly repayment and leave you with extra money to spend each month!

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